Customer Loyalty Program
Centralised loyalty for a retail chain — cross-location point accrual and redemption at 150–200 daily transactions, with approval-chained gift redemption and an end-to-end audit trail.
- Sector
- Retail Chain
- Year
- 2024
- Role
- Frappe developer
- Status
- Live
- 150–200
- Daily transactions
- Cross-location
- Point portability
- Approval-chained
- Redemption control
- End-to-end
- Audit trail
chain-wide
was per-store
was verbal
immutable ledger
A chain running per-store loyalty is not running loyalty. Points earned at one branch could not be spent at another, gift redemptions were authorised verbally, and when a discrepancy surfaced there was no record of who issued which gift to which customer. The programme was costing money without producing the retention data that would justify it.
One central ledger for accrual and redemption across every location, processing 150 to 200 transactions a day. Gift redemption runs through an approval chain — the cashier raises it, a manager authorises, and the issuance is recorded against a named customer with the authorising user attached. Role-based permissions separate cashier, manager and admin so the person redeeming cannot also approve. Every point movement is an immutable ledger entry, which means the question 'who issued which gift to which customer, and when' has a single answer.
- Single central ledger across all locations
- Approval-chained gift redemption with separation of duties
- Role-based permissions: cashier, manager, admin
- Immutable point-movement entries
- Complete issuance trail per customer
More delivered work
All case studiesSend a business name
and a city.
We'll run the geo-grid scan on your current Maps position and send back the grid — the same artefact a paying client gets monthly. No call required, no obligation attached.
- Call+91 63984 05386
- Emailcontact@amanboora.in
- Hours10:00–19:00 IST, Mon–Sat
- RemotePan-India + overseas